NHS sites in Scotland should call their IT Help Desk, in the first instance.
NHS sites in Northern Ireland should call the BSO Helpdesk (02895 362 400) in the first instance.
NHS sites in Wales should call their local Business Services Helpdesk, in the first instance. If in doubt call Codegate Ltd 01235 428611
NHS sites in England should call their nominated support organisation, in the first instance. If in doubt call Codegate Ltd 01235 428611
Other customers, for general support with any product, contact the Codegate help desk (9-5, Mon-Fri) via
The following software packages should be used with guidance by support personnel ONLY!
The following documents are Adobe PDF files (unless otherwise described) If you cannot open them you may need a PDF viewer available here.
You may have problems downloading files if your browser tries to open them (eg .txt files) To download a particular file, right-click on the link and select 'Save Target As...'
The following samples may be printed directly from the web site or installed into your LabelTrace® menus.
SUPPORT STAFF- please note that EMIS-related tools have been removed from the open web site. Contact your support organisation if you need access to these.
Patch to install example Recall templates (for Zebra EPL printers) and associated files (run this on any machine with LabelTrace® installed.)
Patch to install example Info templates (for Zebra EPL printers) and associated files (run this on any machine with LabelTrace® installed.)
Patch to set Labeltrace to close on losing focus (and lock this) (run this on each machine with LabelTrace® installed.)
Patch to ensure LabelTrace® EPL templates work with 2824 Plus printers (just run this on any machine with LabelTrace® installed - removes ^T from templates.)
Patch to ensure FlexaTrace EPL templates work with 2824 Plus printers (just run this on any machine with FlexaTrace installed - removes ^T from templates.)
Patch to upgrade EPL extension to V 0.13. This is required to ensure LabelTrace® Metaprinter templates work with 2824 Plus printers (just run this on any machine with LabelTrace® installed.)
Adding support for Forms Scanning in East Kent
General Support Hints and Tips
Patch to update QTIExplore to V1.6 - required for use on servers running for extended periods (run this on every machine with LabelTrace® installed)
Example of customised LabelTrace® icon for direct printing of a template (right click and save to desktop)
blackbar (right click and save to desktop)
oleaut32.dll - v2.40.4275.1 - put it in windows\system32
Registry patch to force redirecting printers to be forwarded into a Terminal Services session. This must be run once by each relevant user. RIGHT CLICK and save to your dektop being sure that the file extension is ".reg" Windows MAY try to save it as a ".mp3" file (mysteriously). Finally, double click the file on your desktop to add it to the Registry.
multiplepractices.reg (forces LabelTrace® to operate in multipractice mode on a workstation. Right click and select "Save as". Save to Desktop, being sure to save as "multiplepractices.reg". Minimise applications and locate the file on the Desktop and double click it to incorporate the registry entry.)
Patch to modify FlexaTrace appointment templates to print date and time separated by "at". (just run this on any machine with FlexaTrace installed)
EM_PACC.DLLfile for LV use Start/Run and paste in the following line then click OK...
regsvr32 c:\labeltrace\em_pacc.dll (set path as appropriate!)
To register the
EM_PACC.DLL file for PCS use Start/Run and paste in the following line then click OK...
regsvr32 "c:\program files\emis pcs\modules\em_pacc.dll" (set path as appropriate!)
IMPORTANT : These commands must be ran from an elevated process.
On Windows 7 (and above) use Start and search for "Command Prompt". Right-click on it and select "Run as administrator". Run the regsvr32 commands from this Command Prompt.