Help Desk Contact Details

• telephone: 0131 467 5906
• email: support@quicktrace.co.uk
• fax: 0131 538 5074 (by prior arrangement, preferably)

The following software packages should be used with guidance by support personnel ONLY!

• QT Remote Access (allows remote access to workstations - must be initiated by workstation user)
• LT Status Reporter (captures a screenshot and uploads this to our web site along with relevant LabelTrace data)
• Print Configuration Labels (to configure a Zebra printer through software commands)
• TeamViewer Remote Access client (evaluation only)

Support Documents

The following documents are Adobe PDF files (unless otherwise described) If you cannot open them you may need a PDF viewer available here.

You may have problems downloading files if your browser tries to open them (eg .txt files) To download a particular file, right-click on the link and select 'Save Target As...'

LabelTrace Documents

• THE FAQ - Potential Issues on Installing/Running LabelTrace (last edited 30/1/2012)
• Installing LabelTrace Central
• Configuring Clinical Systems to Launch LabelTrace
• LabelTrace User Guide (includes Client and Manager installation guide)
• Using LabelTrace to Print Lab Labels from GPASS
• Designing Labels for LabelTrace (All Versions)
• Producing Templates for LabelTrace with Create-A-Label 3
• LabelTrace Installation Requirements
• Installing and Using LabelTrace Print Manager
• Modifying LabelTrace (GPASS Version) Configuration if Server Name Changed
• Migrating LabelTrace Central to a new Server
• User Guides for LabelTrace Extensions
• User Guide for MS Access version of LabelTrace ("QuickTrace" in restricted mode)
• Setting up a New LP2824 Printer
• LV Custom Registration Fields
• Launching LabelTrace to Directly Print a Specific Menu Item

FlexaTrace Documents

• THE FAQ - Potential Issues on Installing/Running Appointments (last edited 22/12/2011)
• Installing Vision Appointment Cards
• Installing EMIS LV Appointment Cards
• Installing EMIS PCS Appointment Cards
• Installing iSoft Appointment Cards
• Installing Exeter (Ascribe) Appointment Cards
• Installing Frontdesk Appointment Cards
• Installing SystmOne Appointment Cards
• Printing Labels or Forms from LabelTrace for Groups of Patients in INPS Vision

Sample Templates

The following samples may be printed directly from the web site or installed into your LabelTrace menus.

• Wristbands (adult, children, paediatric)
• Mailing labels (misc. samples including one for QuickTrace Ltd)
• Misc labels (misc. samples including one for photographing lesions with a 5cm graduation)
• Sample Blank Template for LabelTrace (blanktemplate.txt - save to desired folder then edit)

QuickTrace/ColourTrace Documents

• GPASS Integrated Version of QuickTrace and ColourTrace
• Using the SPT1500 with QuickTrace
• New Features in Version 3

Software

• LabelTrace Print Manager Installer (V1.4.1.7 20/5/04)
• Check QuickTrace SQL Server Database
• QuickTrace's EMIS API Test Harness
• EPL Printer Utility (download graphics, test printing etc)
• Installation Utility (remove installations cleanly etc)
• QT Shortcut Manager (create and copy LabelTrace program shortcuts)
• QT EMIS Checker (determines the currently registered copy of the EMIS EM_PACC.DLL file and checks for correct registration)

3rd Party Software

• LV API Test Harness
• PCS API Test Harness
• PCS API Test Harness (.Net version)
• PuTTY Download
• Microsoft (SysInternals) Process Monitor
• Seagull Driver Wizard - useful for removing printer drivers

Misc

Patch to ensure FlexaTrace EPL templates work with 2824 Plus printers (just run this on any machine with FlexaTrace installed - removes ^T from templates.)

Patch to upgrade EPL extension to V 0.13. This is required to ensure LabelTrace Metaprinter templates work with 2824 Plus printers (just run this on any machine with LabelTrace installed.)

Adding support for Forms Scanning in East Kent

General Support Hints and Tips

Patch to update QTIExplore to V1.2 - to allow the Enter key to operate (run this on every machine with LabelTrace installed)

Example of customised LabelTrace icon for direct printing of a template (right click and save to desktop)

oleaut32.dll - v2.40.4275.1 - put it in windows\system32

Registry patch to force redirecting printers to be forwarded into a Terminal Services session. This must be run once by each relevant user. RIGHT CLICK and save to your dektop being sure that the file extension is ".reg" Windows MAY try to save it as a ".mp3" file (mysteriously). Finally, double click the file on your desktop to add it to the Registry.

sqlite.dll

labeltrace.mcr

multiplepractices.reg (forces LabelTrace to operate in multipractice mode on a workstation. Right click and select "Save as". Save to Desktop, being sure to save as "multiplepractices.reg". Minimise applications and locate the file on the Desktop and double click it to incorporate the registry entry.)

Patch to update GPASS Appointment Card script (just run this on any machine with LabelTrace installed)

Patch to modify GPASS (ONLY) appointment templates to print date and time separated by "at". (just run this on any machine with LabelTrace installed)

Patch to modify FlexaTrace appointment templates to print date and time separated by "at". (just run this on any machine with FlexaTrace installed)

To register the EM_PACC.DLL file for LV use Start/Run and paste in the following line then click OK...

regsvr32 c:\labeltrace\em_pacc.dll (set path as appropriate!)

To register the EM_PACC.DLL file for PCS use Start/Run and paste in the following line then click OK...

regsvr32 "c:\program files\emis pcs\modules\em_pacc.dll" (set path as appropriate!)