It is possible the workstation has an out of date linking file from EMIS (called EM_PACC.DLL). To update this, LOG ON WITH ADMIN RIGHTS and make sure that FlexaTrace and any other applications which interface to PCS are closed, Run the patch "Patch for EM_PACC.DLL"
Choose the option to RUN or OPEN. After a few seconds, you will see the patch program description "This patch will copy em_pacc.dll (2014.4.29.1438) to the FlexaTrace folder and register it."
Click on the "Next" button to complete the patch then click on the "Finished" button to close.
What if I still have a problem?
Contact your normal FlexaTrace support provider immediately - NOT EMIS.